Account Executive

16 Mar Account Executive

Posted at 14:28h in Careers by LtAdmin

JOB TITLE: ACCOUNT EXECUTIVE
REPORTING to: Operations Manager
Location: Home working & office based
Looking for: An enthusiastic and motivated individual who has previous experience working in a business to business sales environment

Main purpose of role:

To serve as the lead point of contact for customer account matters & assist in delivering business solutions according to customer needs and objectives.
To develop business relationships and maximize income through upsell and relationship management with both new and existing clients.
To ensure retention of customers using a consistent contact strategy.
To demonstrate detailed knowledge of current market conditions, competitor products and services and to ensure Letmojo products and services are discussed accordingly to gain market share.
To prospect, pitch and win new agents according to the business needs.

Key Task and Responsibilities

To provide telephone and online chat support and account management to customers in all geographic areas.
To keep accurate and effective records of customer interaction with the CRM environment.
To present the Letmojo portfolio of products and services to existing and potential clients through all communication channels available.
Meet the set sales targets for growth, acquisition and retention.
Monitor and follow up on training delivered to customers to ensure understanding and competency.
Deal effectively with customer queries and escalate where appropriate.
Liaise with other areas of the business to deliver the appropriate customer needs and wants.
To perform any other duties the company may reasonably ask you to perform using your skill set.

Person Specification

Essential

Desirable

Education / Qualifications

Grade “C” or above in 5 subjects including English language and maths.

An accredited Sales qualification

“A” level education or equivalent

Experience / Knowledge

Confident negotiator and ability to question customers to effectively win business.

Not afraid of receiving rejection

Ability to demonstrate good knowledge & implementation of a sales process

Strong customer management skills with a demonstrable ability to prioritise workload and organise self.

Knowledge of the lettings industry and wider property market

Experience of using CRM systems for customer contact

Proven sales ability in a similar role

Skills / Aptitudes

Works collaboratively and co-operatively with others

Communicates in a clear and concise manner

Drives their own development and can work on own without distraction

Thinks clearly and puts the customer first

Makes effective decisions using the information available to them

Is adaptable and open to change

Happy to make their own decisions and takes ownership of those decisions made

Is able to prioritise and plan their own working day and week and plan ahead.