Thanks for taking the time to visit Letmojo and let’s explain what happens with the referencing process.


Firstly, let’s explain who we are, who we work with and what we do…

So, Letmojo work for Letting Agents and for Private Landlords who want to rent out their properties. As you already know they’ll ask us to check some details about the potential tenants, you, and that’s where we come in.


Next, we will ask you to give us some information, this will be about your income, your work, places you’ve lived at and so on and we’ll then go away and confirm the information you’ve given us is all correct and provide a report back to the Letting agent or Landlord that everything is as it should be.


By checking this information we actually help protect you from identity fraud and also help to make sure you can afford the property you’re applying for. We don’t want to see you get in debt over something you may not be able to afford, that’s not good for you and it’s also not good for your Landlord either.

It’s important to note that we can only check factual information – so examples will be things like asking your employer to confirm the salary you receive and matching it to the salary you’ve completed on our forms.


Or it could be checking with your previous Landlord, most tell us what a fabulous tenant you were, and how lovely you kept their apartment – but for us, all we will report back to the Letting Agent are the facts – so did you pay your rent on time, would you rent to them again etc.


We’ll also run a report what is called a “soft search” on your credit file. This means it doesn’t impact your credit rating and just gives us access to some of the info about how you manage your bills and bank accounts etc.


Once all of this information is gathered we will send a report back to your Letting Agents or Landlords for them to review.

Now this is important!

Your Letting Agent or Landlord is always the one that will decide whether you are offered the property or not. Letmojo will never be involved in that decision, we just provide the report to them.


The great news is that this entire process usually takes less than 48 hours, of course it depends on how quickly you can provide the information, but once we have it, you can be assured we’re working on it right away.


If you want to help us complete your report as quickly as possible then we have some helpful hints and tips.

  1. Get the completed forms back to us as quickly as possible.
  2. Make sure you make your Landlord, Employer and, if you need one, your Guarantor aware that we’re going to contact them and that it’s very important they help us.
  3. If you’re self-employed make sure your accounts are up-to-date and have been filed correctly. Also make your accountant aware we’ll need to speak to them.
  4. Fill the forms in accurately and honestly – if you have had credit problems in the past then tell us, it’s better we know in advance and doesn’t automatically mean it will negatively impact your report.
  5. Keep an eye out for any calls, emails or texts from Letmojo and get back to us as soon as you can – we may have questions that need answering urgently.
  6. Don’t panic – we deal with hundreds of applications on a daily basis and no question is a silly question. Ask our team of experts and we’ll be happy to help.

And that’s it…

your referencing is complete and back with the Letting Agent or Landlord. Once they have the report the whole process passes back to them and they now evaluate what we have confirmed and move on with the letting process.

Looking for more information on our services? 

Please get in touch with on 01626 912321
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