Letmojo is committed to providing the highest standards of customer service. Whilst we work hard to achieve this, we recognise that there may be occasions when problems arise, and you can help us by telling us what you think of our service. We welcome all your comments, whether they’re suggestions, compliments or complaints.
This page explains how to tell us about a problem, how we’ll deal with your complaint and what to do if we can’t resolve it for you.
How to complain to us
Many things can be sorted out by speaking to us directly by telephone, and often a phone call will usually be enough to put matters right, but if you prefer you can make your complaint by email or in writing.
In order for us to deal with your complaint as quickly as possible, it will help us if you mark your correspondence “Complaint” and provide as much information as you can – for example reference numbers, details of who you have been dealing with previously, how to get in touch with you and what you would like us to do to resolve the matter.
We will acknowledge your complaint within 2 working days and provide a final response within 10 working days.
Our Contact details are as follows:
Telephone: 01626 912321 • Email: comp[email protected]
Post: Complaints Department, Letmojo Ltd, PO BOX 557, Newton Abbot, Devon, TQ12 9LP